Careers

For more than 134 years, Elitch Gardens Theme & Water Park has been a family destination, creating memories worth repeating. Operating on 63 acres, it is America’s only downtown area theme and water park. Elitch Gardens is open seasonally and offers 54 rides, shopping, dining and breathtaking views of Denver from every angle.

JOB TITLE: Director of Revenue

REPORTS TO: General Manager

DEPARTMENT: Revenue

PAY RATE: $100,000 – $115,000/yr

JOB SUMMARY: This position is responsible for the direction, efficiency and responsiveness of in-park operation departments including Food & Beverage, Catering, Retail, Rentals, Warehouse. This position also has oversight of in-park 3^rd party vendor operations and relationships such as games, arcades and contracted F&B operators.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Establish goals and objectives for departments and track follow-through to ensure attainment
• Researches, analyzes and monitors projects to ensure adoption of best practices
• Develop, review and maintain budgets with Department Managers in coordination with the Finance department and the General Manager
• Assist and advise management on the introductory and ongoing training of seasonal team members to ensure the optimal guest experience in quality, service and efficiency
• Ensure the cleanliness of all Revenue locations and assist in general park presentation and cleanliness
• Ensure appropriate staffing levels to optimize guest satisfaction and cost efficiency
• Develop menu items and concepts to achieve budgeted goals
• Ensure that all Cash Handling Procedures are followed and enforced throughout the Revenue division
• Ensure the safety of all team members and guests by creating department safety initiatives
• Cooperate in a professional manner with all other department managers
• Maintain all appropriate documentation
• Participation in the Duty Manager program as assigned
• Be a proactive member of the team
• Must be able to work varied shifts, including holidays, nights and weekends
• Other duties as assigned

QUALIFICATIONS:

• Minimum of 5 years Revenue Management experience: Theme Park experience preferred
• A BA/BS degree in Business Management or related discipline preferred
• Demonstrated ability to accomplish goals through motivation and delegation as well as through established systems
• Outstanding skills in organization, budget control and guest service
• Excellent motivational, leadership and team building skills
• Must have or be capable of acquiring a current ServSafe Food Handlers Safety Certification
• Knowledge of Microsoft office applications preferred
• Must possess strong safety awareness
• Communicate and interact effectively and appropriately with all guests, co-workers and management
• Ability to troubleshoot problems and present solutions for a variety of situations
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• General math skills including but not limited to basic algebra, addition, subtraction, multiplication division and the ability to read measurements
• Commitment to company values
• All job offers contingent on passing a criminal, drug, alcohol, and social security background check.
• Must possess good oral and written English language and grammar skills.
• Must be at least 18 years of age

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand for long periods of time, walk, use hands and fingers, handle, pick up and reach with arms.
• Occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl, talk, hear, taste and smell.
• The employee must be able to lift and move up to 30 pounds frequently, and up to 50 pounds occasionally without injury.
• The employee must be able to distinguish color.
• The employee must have specific vision, depth perception and ability to adjust focus (if needed, corrective lenses must be worn while on duty).
• Possess normal or average corrected hearing. (Defined as 25 decibels or better in the frequency range 500 Hz-400Hz considered normal speech frequency range). If a corrected device is needed to achieve this range, it must be worn while on duty.

BENEFITS:

• Medical, Dental and Vision insurance
• 401k matching after 1 year
• Life, AD&D, Short and Long-Term Disability Insurance
• Paid Time off
• Paid Sick Leave
• Free entry to the park while off-duty
• Free tickets for friends and family
• Additional discounted tickets and season passes for friends and family

POSITION SUMMARY: This position is responsible for the daily operation of the Aquatics
department, while maintaining the highest safety and guest service standards on all water attractions and in the general park to foster a fun, safety- conscious environment.

Resumes can be sent to: [email protected]

KEY DUTIES AND RESPONSIBILITIES
 Responsible for the day-to-day operation of the Aquatics department.
 Responsible for maintaining a safe environment on the water attractions. Responsible for ensuring that safety checks and adjustments to water chemistry levels are performed to maintain the highest health standards.
 Responsible for maintaining an active Ellis & Associates Lifeguard Instructor License.
 Provide First-Responder care to guests and employees as needed.
 Ensure that all First Aid and Safety equipment are stocked, current and accessible for employees.
 Work closely with the General Manager and Director of Operations on liability claims resulting from in-park incidents.
 Ensure that appropriate documentation for in-park incidents is completed by involved departments within the appropriate timeframe.
 Responsible for ensuring that safety, for both guest and team members, is top priority and enforced throughout the park, by executing preventative safety measures, enforcing rules and regulations implementing monthly safety meetings.
 Responsible for creating and working within department budgets.
 Responsible for recruiting, training, and supervising seasonal staff.
 Ensure adequate staffing levels and look for operating efficiencies to reduce labor costs.
 Ensure that all breaks occur on schedule and are documented to comply with Illinois State Labor Laws and park policies.
 Work closely with Maintenance to decrease downtime and maximize safety within the Water Park.
 Other duties as assigned.

SKILLS, REQUIREMENTS, AND QUALIFICATIONS:
 2 – 4 years in Aquatics Management/ Supervisor experience preferred.
 Current Ellis & Associates Lifeguard Instructor License or ability to obtain.
 High school diploma or equivalent is required.
 Must be professional, energetic, a team player, self-motivated and able to motivate others.
 Knowledge of MS Office applications required.
 Must possess strong safety sensitivity.
 Communicate effectively and appropriately with all guests, co-workers, and management.
 Ability to trouble-shoot problems and present solutions for a variety of situations. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
 General math skills including, but not limited to basic algebra, addition, subtraction, multiplication, division, and the ability to read measurements.
 Commitment to company values

Must be able to work nights, weekends and holidays.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to ten pounds, frequently lift and/or move up to fifty pounds. Specific vision abilities required by this
job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
 Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level is generally moderate to high.